General terms and Shipping

  • The base rate for shipping is 75 EUR but may be altered depending on the shipping address.
  • An extra 40 EUR is charged for dry ice shipments.
  • Shipping does not extend over a weekend (for cooled items).
  • TATAA must approve cancellations of any order prior to shipment.
  • Any returns for shipping errors, damage or loss upon delivery must be reported within 10 days of the delivery date.
  • We reserve the right to refuse service to anyone for any reason.
  • We deliver according to Incoterms 2010 – DAP (Duties and taxes are paid by the buyer).


Damaged or incomplete/shipment

If the shipped goods are damaged or incomplete, unload the shipment and obtain all shipping documents and packing materials. Please contact order@ (031-761 57 00) as soon as possible.